Know Your Customer procedure

Our Company develops and implements a Know Your Customer procedure for dealing with new and current Customers (if appropriate).

After You register for a new customer account and place Your order, Your personal or business information will be required for verification by our team before starting our collaboration.

Please maintain the relevance, completeness, accuracy of information and documents, and validity of the contacts You provide.

Once You submit Your information and documents (if required), our verification process will be carried out as soon as possible. Please respond to all notes from our team, to make the verification process fast and smooth. We rely on Your cooperation.

For certain reasons, Our Company may initiate extra verification and require additional information via email, the phone number provided, or a ticket. You may be asked to provide further details regarding Your business, contact details, and any other information that would help Our Company comply with appropriate regulations.

Once the verification is completed, Our Company can cooperate with You and render Our Services to You.

You will find this procedure in Our Master Service Agreement.

It’s important to note that we may periodically verify Your data again as part of our continuous compliance process. In such cases, we will notify You via email, the phone number provided, or a ticket to provide the necessary information.

Please respond to all notes from our team. We aim to make the verification process fast and smooth, and we rely on Your cooperation.

Privacy Statement regarding KYC procedure

This Privacy Statement explains how Our Company collects and processes the Personal Data of our Customers (existing and prospective) within our KYC procedure. For the purposes of the GDPR, we are deemed to be a data controller and a data user. We can also involve data processors as well within our KYC procedure performance. Prior to working with any processor, we ensure that they comply with the GDPR and any other relevant data protection legislation that may be applicable.

The Personal Data we process enables us to identify Customers by reference to an identifier. Examples of identifiers we process are names, images, and other information contained in ID documents (“Personal Data”).

The result of the verification process, as well as all details and documents provided by You, are available solely to Us and the processors involved.

We will process the Personal Data provided by You for any one or more of the following purposes:

• To enable Us to identify and/or verify the identity of You or Your business;
• To disclose to the processors by way of restricted access to the solution to enable them to verify our Customers;
• To comply with legal and regulatory obligations applicable to Our Company.

We undertake to adhere to best practices in terms of the security of the Personal Data collected.

We kindly ask You to learn more about our Privacy Policy.

Please note that by uploading Personal Data via our webpage, You accept the practices described in this Privacy Statement and agree to processing Your Personal Data by Our Company as specified.